Privacy Notice

Hyphen is a commercial operating company working with owner-managed businesses in the UK built environment and commercial service sectors.

For any question about this policy, or about the information we hold, contact us at growth@hyph-en.ai.

Information you provide directly, such as your name, company, email address, telephone number and the details you include in an enquiry or assessment request.

Basic technical information collected automatically when you visit the website, such as pages viewed and general device information.

To respond to enquiries, arrange and conduct Commercial Assessments, deliver services and communicate with clients about work in progress.

To understand how the website is used so that we can improve it. We do not sell personal data, and we do not share it with third parties for their own marketing.

We use service providers to run this website, store enquiries securely and deliver email. These providers process information on our instructions only.

We process information on the basis of legitimate interests in operating and improving our business, performance of a contract where we are engaged to deliver services, and consent where consent is required.

The website may use cookies or similar technology to understand aggregate usage. Where analytics or non-essential cookies are used, you will be asked for consent and can withdraw it at any time through your browser settings.

We keep enquiry information for as long as needed to respond and to maintain a record of the conversation. Client records are retained for the duration of the engagement and for as long as required for legal, accounting and contractual purposes.

You can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it, or object to how we are using it.

You also have the right to complain to the Information Commissioner's Office.

Email growth@hyph-en.ai or call 07717 518069 with any question about this policy or a request relating to your information.